@grabid please bantu cairkan asuransi untuk barang kami yang dihilangkan oleh driver Grab dan klaim asuransi sudah 2 bulan. Thx

@grabid please bantu cairkan asuransi kehilangan barang kami oleh driver Grab yang sudah 2 bulan. Thx

@grabmy I already send all of the files to the pm and please help me to get the Insurance claim that has not been paid after 2 months by Grabid. thx

@grab_sg please help me to get the Insurance claim that has not been paid after 2 months by Grabid. thx

@ylki_id please bantuan dan sarannya untuk perlindungan konsumen untuk klaim asuransi ke Grab atas barang kami yang dihilangkan oleh driver grab. Thx

the claim to  Grab / Solvus’  insurance claim 12/12/2018 for the value of Rp 4.500.000,-

As we know, every delivery is automatically covered with insurance up to Rp10 million 

https://www.grab.com/id/en/express/

The goods were lost by Indonesia Grab driver on 06/12/2018 as informed by Indonesia Grab stated on the Insurance Form.

I feel like The Indonesia Grab CS never help me at all. Even the claim form I got it from tokopedia CS not from the help of Grab.

Tokopedia CS asked me to  claim the  insurance directly to  Indonesia Grab on 16/12/2019 (the screen shoot attached)

After 2 months of waiting for the insurance claim’s and I actively contact the Grab CS by phone and email, the Indonesia Grab CS still never reply or respond  me back  until dated 18/02/2019.

Then  18/02/2019 I got an email from the Indonesia Grab CS    asked me to contact back again to the ecommerce tokopedia CS, why? For what purpose?

Meanwhile, at the beginning of the case, I was instructed by Tokopedia to settle it with Grab.

I hope that the Grab will help me to get the Insurance claim ASAP. Thanks .

#grab #grabasuransi #grabhilangbarang #grabasuransibaranghilang